Privacy Policy

At Icon Outlet (“we”, “our”, “us”), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our website:

a) Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

b) Order & Transaction Information

  • Products purchased

  • Order value and preferences

  • Payment details (processed securely by third-party payment providers — we do not store full card details)

c) Technical & Usage Information

  • IP address

  • Browser type and device information

  • Cookies and similar tracking technologies

  • Pages visited and usage data

2. How We Use Your Information

We use your information to:

  • Process, manage, and fulfill orders

  • Provide customer service and order support

  • Communicate order updates, service messages, or important notices

  • Improve website functionality, performance, and user experience

  • Prevent fraud and unauthorized transactions

  • Comply with applicable legal and regulatory requirements

3. Legal Basis for Processing (UK GDPR & GDPR)

For customers located in the United Kingdom or European Union, we process personal data based on:

  • Performance of a contract (order fulfillment)

  • Compliance with legal obligations

  • Legitimate business interests (fraud prevention, service improvement)

  • Your consent (marketing communications and non-essential cookies)

4. Sharing Your Information

We do not sell or rent your personal data.

Your information may be shared only with trusted third parties necessary to operate our business, including:

  • Payment processors (e.g., Payoneer, PayPal, Stripe)

  • Shipping and logistics partners

  • Website hosting, analytics, and security providers

All third parties are required to process your data securely and in accordance with applicable data protection laws.

5. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.

All payment transactions are encrypted and handled by PCI-compliant payment providers.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Meet legal, accounting, or regulatory requirements

  • Resolve disputes and enforce agreements

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or update of inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Request a copy (data portability)

  • Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Ensure proper website functionality

  • Analyze traffic and performance

  • Enhance your browsing experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain site features.

9. International Data Transfers

As an international business, your information may be transferred and processed outside your country of residence.
We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

📧 Email: support@iconoutleteurope.com
🌐 Website: https://iconoutletlondon.com